Financial Aid Services Director
Department: Financial Aid Services
Reports to: Vice President of Enrollment Management
FLSA Status: Exempt
Provides vision, leadership and direction to the area of student financial aid. Responsible for managing all federal, state and institutional student aid programs. Determines eligibility of students for aid and makes and approves appropriate awards. Responsible for reporting financial aid awards to federal and state programs and other funding agencies or individuals. Responsible for maintaining records to meet federal, state compliance requirements and internal policies.
Essential Job Functions:
• Administer all aspects of the university’s Financial Aid program.
• Update Financial Aid policies and procedures in conjunction with changes in institutional, state and federal regulations.
• Coordinate departmental goals, objectives and assessments through the college's annual planning cycle.
• Administer annual updates and other parameter changes to the Financial Aid Software.
• Coordinate the annual reconciliation of federal, state and institutional programs.
• Remain current with professional development and training opportunities for the Financial Aid Staff.
• Generate Financial Aid reports to institutional constituencies as appropriate.
• Establish and maintain the college's Program Participation Agreement with the U.S. Department of Education.
• Complete the annual Fiscal Operations report and Application to participate in Federal programs (FISAP) by October 1 of each year.
• Coordinate enrollment reports with the Registrar's Office to the National Student Loan Clearinghouse (NSLC) and the National Student Loan Data System (NSLDS).
• Other duties as assigned by the Vice President of Enrollment Management.
• Directs all aspects of the financial aid program, including merit-based scholarships, need-based grants, student loans and the work study opportunities in compliance with federal and state laws and in accordance with university policies.
• Develops and implements a plan for the awarding and distribution of funds to eligible students in a timely and accurate manner.
• Maintain excellent customer service to students and to internal and external stakeholders.
• Responsible for facilitating the resolution of student customer service complaint and/or concerns.
• Develop office policy and procedures manual to ensure compliance with federal Title IV regulations.
• Coordinate with Business Office to ensure proper cash management procedures, including timely disbursement of funds.
• Ensure all financial aid and verification documents are received and properly processed.
• Provide and prepare information for required federal, state and accrediting agency reviews and reports, ensuring timely documentation for regulatory audits.
• Provides information to students, parents and the general public about the financial assistance programs.
• Evaluates the quality of information provided to students and the level of assistance given to students seeking aid and the appropriateness of that aid based on available financial information.
• Supervises record-keeping of students' academic status (Satisfactory Academic Progress) to ensure continued eligibility for aid and the processing of any probation or terminations that may become necessary.
• Manage, hire, train, supervise and evaluate Student Financial Services staff to develop an enthusiastic and highly competent professional performance levels.
• Ensure timely and accurate delivery of Federal, State and Institutional funding.
• Responsible for timely federal, state and institutional reporting.
• Develop procedures to enhance collaboration with Admissions, Registrar and Academic Affairs to promote effective enrollment management within the University.
• Manage office budget and resource allocation.
• Provides oversight for the student information system to insure proper data integrity within the system.
• Attends seminars and conferences, reads professional publications, maintains and excellent level of knowledge about financial assistance programs and the laws governing those programs.
• Other duties as assigned.
Directly supervises five employees in the Student Financial Services Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
A minimum of a B.A./B.S. degree, with an advanced degree preferred. Minimum of two years of experience in financial aid work at the college level. Person with financial aid leadership and or has successfully completed one or more NASFAA training workshops or other comparable training experiences. Knowledge of basic PC operations such as installation and use of various software programs and troubleshooting in DOS and Windows environments.
Excellent written and oral communication skills and interpersonal relations skills. Ability to manage others in their work. Ability to handle pressure, focus attention to details and accuracy and meet deadlines. Ability to adapt to constantly changing conditions. Thorough knowledge of federal student aid programs, especially Pell, SEOG, FWS, Perkins and the Ford Federal Direct Loan Program.
Excellent organizational skills.
Physical/Mental Demands Required:
Primarily sedentary work requiring the ability to lift/carry a maximum of 25 pounds; physical requirements include frequent bending, standing, walking; continuous ability for speech communication and hearing in order to communicate with employees and the public, vision for reading, recording and interpreting information, and ability to sit for long hours at a time. Mental demands require continuous ability for both oral and written communication; frequent problem solving and concentration; and occasional analytical ability and creativity. Frequent hand/eye coordination to operate personal computer and office equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.